Frequently Asked Questions
Everything you need to know about our products, delivery, and returns — answered.
Frequently Asked Questions
Everything you need to know before you buy.
CBD (cannabidiol) is a naturally occurring compound found in the hemp plant. It is non-psychoactive and will not get you "high". Our CBD products are extracted from industrial hemp and comply with UK and EU laws.
Yes. All our products contain less than 0.2% THC and meet UK and EU regulations for hemp-derived CBD.
Yes. We only sell to customers 18 years or older. Age verification is carried out during checkout.
No. CBD is non-psychoactive. Our products are designed for wellness, not intoxication.
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your doctor before use if you are pregnant, breastfeeding, or on medication.
Simply browse our online shop, add your chosen products to your cart, and follow the checkout process. We accept secure online payments.
We accept major debit/credit cards and secure payment gateways. Payment details are encrypted and we do not store your card information.
Orders are shipped via courier within 2 working days. Delivery times vary depending on your location.
We currently ship to selected countries in Europe. Please check our Shipping Policy or contact us to confirm if we deliver to your location.
We use discreet packaging with no reference to CBD on the outside for your privacy.
We accept returns of unused, unopened products within 14 days of delivery. Opened CBD products cannot be returned for health and safety reasons unless defective.
Contact us within 48 hours of delivery at info@greenshieldshop.com with your order number and photos of the issue. We will arrange a replacement or refund.
Store in a cool, dry place away from direct sunlight and out of reach of children and pets.
CBD laws vary by country. We recommend checking the legal status of CBD in your destination before travelling.
Email us at info@greenshieldshop.com or use the contact form on our website. We aim to respond within 24–48 hours.
